Refund & Cancellation Policy

Overview

Motoryk offers a free inspection preview. Paid features are bought inside the Motoryk app for Android and iOS, through Google Play (on Android) or the Apple App Store (on iOS), and are charged to the payment method in your Google or Apple account. We never see or store your card details.

The price of each product is the price shown in the app before you buy, and the store shows the amount in your local currency on its confirmation screen before you pay. Each purchase is also subject to the terms of the store you buy from.

One thing is sold outside the app: the Motoryk Garage Club, a monthly membership on our website that is billed through PayPal. It has its own section below.

This page is a plain-language summary. The full rules are in Sections 6–11 of our Terms & Conditions.

What You Can Buy

• Full report: a one-time purchase that unlocks the complete AI report for a single inspection
• Expert review: a one-time purchase in which a motorcycle expert reviews the photos and report of a single inspection
• Motoryk Pro: an auto-renewing subscription, billed monthly or yearly, that may start with a free trial

One-time purchases are charged once and do not renew. Motoryk Pro renews automatically at the end of each billing period unless you cancel before the period ends.

Cancelling Motoryk Pro

You can cancel at any time, and there is no cancellation fee. Cancelling stops future renewals: you will not be charged again, and you keep Pro access until the end of the trial or paid period you are in.

• Google Play: in the Google Play Store app, tap your profile picture › Payments & subscriptions › Subscriptions, choose Motoryk and tap Cancel subscription. You can also manage it at play.google.com/store/account/subscriptions (Google's instructions).
• App Store: on your iPhone or iPad, open Settings › your name (Apple Account) › Subscriptions, choose Motoryk Pro and tap Cancel Subscription (Apple's instructions). The App Store may charge the renewal within the last 24 hours of the current period, so cancel at least 24 hours before it ends.

If you are in Israel, Google Play's cancel flow also lets you cancel with immediate effect and get a prorated refund for the unused days of the current period.

Deleting the app or your Motoryk account does not cancel a subscription. You need to cancel it in the store as described above. You can also ask us to cancel, or get help cancelling, by emailing support@motoryk.com. We can cancel a Google Play subscription for you on request. App Store subscriptions can only be cancelled by the account holder, so for those we will send you the steps.

Free Trials

Motoryk Pro may start with a free trial. The length of the trial is shown in the app before you start it (currently 3 days), and you are not charged during the trial. When the trial ends, it automatically becomes a paid subscription to the plan you chose, unless you cancel before the trial ends.

• To avoid being charged, cancel before the trial ends, using the steps above. On the App Store, cancel at least 24 hours before the trial ends.
• If you cancel during the trial, you will not be charged and you can keep using Pro until the trial ends.
• Free trials are limited to one per person, across both Pro plans (monthly and yearly).

Refunds

Payments made in the app go through Google Play or the App Store, so refunds for them are handled by Google or Apple under their own refund policies. To ask for a refund, use the store's process:

• Google Play: Google Play's refund process
• App Store: Apple's refund process

If something you paid for was not delivered because of a technical problem on our side (for example, your report did not generate), contact us at support@motoryk.com and we will work with you to fix it or to support your refund request with the store.

Motoryk Garage Club (Website Membership)

The Garage Club is a monthly membership you join on motoryk.com. It includes Motoryk Pro and is billed through PayPal, at the monthly amount you chose ($4.99 suggested, or any amount from $2.99 to $200). It is a paid membership, not a donation.

• Cancelling: cancel anytime in your PayPal account (Settings › Payments › Manage automatic payments, then choose Motoryk), or email support@motoryk.com and we will cancel it within 3 business days. There is no fee, no further payment is taken, and you keep Pro until the end of the month you've paid for.
• Refunds: a month that has already started is not refunded, except: we refund your first payment in full if you ask within 14 days of joining (and end the membership); we refund if something you paid for didn't work because of a problem on our side; and you keep any refund right that consumer law gives you. Refunds go back through PayPal to the account or card you paid with, and a refunded payment ends the Pro it paid for.
• Not in the stores: the membership is not a Google Play or App Store subscription, so it can't be cancelled or refunded there. Deleting the app or your Motoryk account doesn't cancel it.

To ask for a refund or a cancellation, email support@motoryk.com from the address you joined with, or include that address and your PayPal receipt.

Engine Overhaul Unlock (Website Purchase)

Stages 2 and 3 of the Engine Overhaul game on motoryk.com are a one-time $4.99 payment through PayPal. Nothing renews and nothing is charged again. We refund it in full if you ask within 14 days of paying, if the unlock didn't work because of a problem on our side, or wherever consumer law gives you the right. Email support@motoryk.com with the PayPal transaction ID from your receipt. The refund goes back through PayPal to the account or card you paid with.

Your Consumer Rights

Nothing in this policy or in our Terms limits any right you have under applicable consumer protection law, including the Israeli Consumer Protection Law, 5741-1981, and the consumer laws of the country where you live (for example, in the EU or the UK). Where such a law gives you the right to cancel a purchase or subscription and receive a full or partial refund, you can use it through the store or by emailing us at support@motoryk.com.

How to Contact Us About a Cancellation or Refund

Email support@motoryk.com with:

• Your name and the email address you use in the app
• Whether you bought on Google Play, the App Store or (for the Garage Club) PayPal, and the order or transaction number from the receipt if you have it
• What you bought (full report, expert review, Motoryk Pro or the Garage Club) and roughly when
• What you would like us to do (cancel, refund, or help with a purchase that did not work)

Important Disclaimer

Motoryk provides AI-based visual analysis of motorcycle photos and should be used as a supporting tool alongside a physical mechanical inspection. Our reports are based on visible conditions in the photos you provide. We do not guarantee the accuracy of the analysis and it should not be the sole basis for a purchase decision.

Contact

For any questions regarding refunds, cancellations or billing:

Email: support@motoryk.com

Company: ALPHA MF LTD, Israel (company no. 517088423)